3e – Troubleshoot

“Troubleshoot basic software, hardware, and connectivity problems common in digital learning environments” – ISTE Coaching Indicator 3e

One of the most frustrating aspects of using technology in the classroom is when something doesn’t work properly. I’ve been on both sides of this equation – as both a teacher and a student, and the feeling of helplessness in either case is devastating.  There will always be problems with technology. From our cars to our computers, things break and periodically let us down. Other technology problems, even beyond hardware malfunctions, can also occur in digital learning environments.  Students may not use the technology in an appropriate way, teachers may lack the training to use the technology effectively, and school administrators may face budge shortages, resistant teachers, or a host of other front-office issues. ISTE Coaching Indicator 3e encourages digital education leaders to be proactive in addressing potential problems in digital learning environments and ascribes the word “troubleshoot” to the process of handling them. I examine this process in my post  Be Prepared! and I propose three general types of issues teachers and Ed Tech leaders may encounter in creating and maintaining digital learning environments. I look at three different articles connected to pedagogical, administrative, and digital citizenship problems that may occur in digital learning environments and conclude that while no technology is immune to problems, being prepared to anticipate them can help mitigate the potential damage they may cause.